Covid19 - Find out what we are doing to keep you safe click here

Active Plus Keeping your body & mind A+ Menu button

COVID-19 and Active+: Alert Level 1


Updated 09/06/20: How Active+ will work with you to continue your rehabilitation at COVID Alert Level 1.

Updated 09/06/20:

Congratulations to our team of 5 million! While there is still work to be done, we have reached an important milestone in moving to Level 1 of the COVID-19 Alert Level system. Everyone should feel very proud of the work they have done, and we also continue to think of those that sadly passed away in this time. 

Now that we have moved to Level 1, our services will essentially return to pre-Covid levels. We will no longer have to follow strict physical distancing or use personal protective equipment in most circumstances. We will continue to ask about any illness or flu-like symptoms as part of our screening processes, to help keep all our staff and clients as safe and well as can. We will also continue to be required to keep details of people attending our places of work as part of contact tracing efforts. People attending a health or disability service may be more vulnerable to COVID-19 for a range of reasons. That is why is is important for us as a health and service to continue to maintain infection prevention and control measures, and to collect information from our clients and other people interacting with our clients at our services. Please continue to wash your hands regularly, sneeze and cough into your elbow, regularly disinfect surfaces, as we will be doing also. If you are asked at any stage by health authorities to self-isolate, please let us know as soon as possible and please don't attend any face to face appointments. 

Most importantly, people will have had different experiences over the last couple of months. Whatever you're feeling - it's okay. Be kind to yourself and others, and ask for help if you need it.


Updated 15/05/20:

Now that we have moved to Level 2 of the COVID-19 Alert system, some changes to the way we are able to operate. We are now able to see clients face-to-face, for those that will benefit from this. We can also continue to do telehealth (video or phone) consultations, for those that need or prefer this method. 

To be able to see you face to face and keep you, our team and our communities safe and well, we have implemented a range of processes. Our clinics and facilities have a number of processes tha they are required to follow to ensure physical distancing, hygiene and cleanliness, and the wellness of our staff. As a client, we will ask you a series of screening questions to ensure it is safe for us to see you face to face. For those that are unwell, have had recent exposure to Covid-19 or are considered at high risk, we can still see you through our telehealth methods. Please ensure your contact details are up to date and let your clinician know if they have changed, so we are able to contact you if need be for contact tracing. We will also need to ask you for the contact details of any support people you bring with you to your appointment, or are with you at home when we visit.

We would like to thank you for support and understanding over the last 8 weeks, and look forward to continuing to work with you on your rehabilitation journey.  


Updated 28/04/20

As we move into COVID-19 Alert Level 3, the majority of services that Active+ provide will continue to be done using Telehealth (video consultations whenever possible, and phone consultations in some cases). We have had great success with this service, and encourage you to continue your rehab by this means.

We have had some people enquiring if we are able to do face-to-face consultations yet. The Ministry of Health has directed that community-based health services like ours can see people face-to-face but only in urgent situations, provided the appropriate public safety health precautions are met. A clinical situation deemed urgent by the Ministry is one in which a condition is life or limb threatening, or when serious and long-term health problems would occur if face-to-face treatment was not done. 

When we move to Level 2, it is very likely that face-to-face services will be resume, with the appropriate health precautions. Your health and safety is our priority. We will have further information about this closer to the time. In the meantime, remember that your rehabilitation continues to be of utmost important to us. Please be in touch with us if you have any queries about your ongoing services with us.



With the move to Covid-19 Level 3 alert and the imminent move to Level 4, from now we are stopping all face to face consultations on our services.  

For those clients who are having services under our ACC or private insurer contracts, our Telehealth service can be used for contact and ongoing rehabilitation with your clinician, as long as you consent to this and your clinician agrees it is the best option for you. Telehealth uses an online video platform on a computer or phone. It is important for your recovery, and for ongoing ACC coverage, that you do continue to engage in your rehabilitation services to the best you can and that we can provide. 

For our clients attending our clinics, we will also be contacting you to offer this service. 

What is Telehealth?

Just like a normal session you would have in the clinic, we are able to discuss your pain or problem and any relevant medical history. We can then identify your goals of treatment and identify a treatment plan identifying the steps that we need to get there. If there are specific tests you need to take, such as physical tests or answering a questionnaire, we can find ways of doing these with you also. We can still guide you with appropriate talking therapies, education, advice, exercises and self-management techniques. 

We can also recommend or refer you for an x-ray, ultrasound scan or to see a GP or specialist if necessary.

For those needing a physiotherapist or exercise program, we can provide you with an online video-based rehab exercise program, with check list that you can do in between sessions and arrange a follow up to monitor your progress and progress or change the exercises and self-management as appropriate. 

It is normal to feel anxious at this time around the uncertainty of the situation, however it's important we maintain engagement in usual routines and life as much as we are able within the limits of the Ministry of Health recommendations, to keep physically and psychologically well. We have also developed some downloadable resources you may find useful for yourself or someone you know, on relaxation, de-stressing, mindfulness, unwinding and self-talk. You can find those resources here

Please don’t hesitate to get in touch with your rehab team at Active+ if you have any questions, and let’s work together to keep making progress at this difficult time, to get you back to the things you want to do as soon as possible.

Ngā mihi

All the team at Active+