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Active+ COVID-19 Guidelines


Keeping our Active+ clients, staff and community safe and healthy is our utmost priority. With Alert Levels 2 and 3 in place across Aotearoa we wanted to breakdown how you can access our services during this time.

We’re continuing to work towards keeping each other safe through a range of additional safety measures across all levels: 

  • All Active+ nationwide staff who see you in-person have been double vaccinated against Covid-19.
  • It is mandatory for our staff in the clinics and working in the community to wear face masks during your appointment.
  • We have thorough cleaning and sanitisation of our clinics, and ventilation where possible between clients.
  • We will maintain physical distancing throughout the appointment where we can.
  • We will be screening for possible Covid symptoms or exposure over for the phone for all clients before your appointment.
  • We have a strict policy for staff to not have any face-to-face contact with clients or other staff if they have any cold or flu-like symptoms, or someone at home has.

We appreciate your help to reduce the risk by following the guidelines below:

  • Please use the NZ COVID-19 tracer posters to scan in before entering our facilities These posters will be displayed prominently at our facilities. Download the app here. Alternatively, please sign in manually if you’re unable to use the app.
  • It is mandatory for clients to wear face masks when in the clinic and during appointments. Don’t worry if you forget your mask we can provide you one. If you have a condition that prevents you from mask wearing, we can still see you online via our Telehealth Services.
  • Maintain physical distancing of 2m where possible in the waiting areas or gyms.
  • If you are unwell or someone in your household is, please stay home. We can see you online instead in many circumstances.
  • To reduce the number of people in the clinic, please try to avoid bringing others with you if you can.

At Level 2

Our services are open at Level 2. We can continue with face-to-face services by following the requirements for health and safety and as required by the government. If you are feeling unwell or would prefer to have your consultation done virtually, we can do this via our Telehealth Services.


At Level 3

We can see you for your appointment virtually either on the phone or video, and in some situations we can see you face-to-face. Your initial appointment will be done virtually to assess whether a face-to-face consultation or virtual appointment is the best option for your situation.


Telehealth Services

Just like a normal session you would have in the clinic, we are able to discuss your pain or problem and any relevant medical history. We can then identify your goals of treatment and identify a treatment plan identifying the steps that we need to get there. If there are specific tests you need to take, such as physical tests or answering a questionnaire, we can find ways of doing these with you also. We can still guide you with appropriate talking therapies, education, advice, exercises and self-management techniques. 

We can also recommend or refer you for an x-ray, ultrasound scan or to see a GP or specialist if necessary.

For those needing a physiotherapist or exercise program, we can provide you with an online video-based rehab exercise program, with check list that you can do in between sessions and arrange a follow up to monitor your progress and progress or change the exercises and self-management as appropriate. 


If you are feeling anxious at this time

It is normal to feel anxious at this time around the uncertainty of the situation, however it's important we maintain engagement in usual routines and life as much as we are able within the limits of the Ministry of Health recommendations, to keep physically and psychologically well. We have also developed some downloadable resources you may find useful for yourself or someone you know, on relaxation, de-stressing, mindfulness, unwinding and self-talk. You can find those resources here