Active Plus Keeping your body & mind A+ Menu button

Active+ provide collaborative healthcare services in the wider community through a variety of contracts that we hold:

Pain Management Service

The fully-funded ACC Pain Management Service involves a multi-disciplinary team approach to tailor individual programmes to clients to improve their pain management. Through assessment the team work with the client to identify what the client wants to achieve, and from there create a plan of treatment services to achieve this outcome. 

Depending on the client’s needs, the service might include input from:

  • Physiotherapist
  • Psychologist
  • Occupational Therapist
  • Pain Specialist Doctor
  • Dietitian
  • Counsellor
  • Osteopath
  • Social Worker
  • Rehabilitation Nurse

Training for Independence (TI) 

Training for Independence programmes focus on restoring clients independence in daily activities, community integration, alleviating any risk to client’s wellbeing and reducing the need for further rehabilitation.

There are four types of TI contracts:

B-  Therapeutic intervention for adults with Brain Injury

C- TI for Children- Under 18 years of age. This includes rehabilitation for children with TBI.

E- Improvement of function and independence in daily activities for adults with other injuries e.g. Musculoskeletal injuries.

D- Rehabilitation Services for Adults with sensitive claims.

A TI can involve a single discipline or be an Integrated Rehabilitation program involving multiple disciplines. When multiple disciplines are involved a Key worker is identified so that all stake holders in community and team are kept informed and a smooth integrated service is provided.

Clinicians who can deliver services under a TI include:

  • Registered Psychologist
  • Registered Nurse
  • Occupational Therapist
  • Physiotherapist
  • Speech Language Therapist
  • Rehabilitation assistant/coach
  • Dietician
  • Social Worker
  • Counsellor

 The duration of this servcies varies. It can be provided over 3 months; or 6 months in case of clients with serious injury.

TI Advisory service (Short term) - This is a short term TI where 6 hours of input is provided in 8 weeks. Only 1 discipline is involved.

TI Advisory service (Wellbeing) - This is a long term TI where 14 hours of input is provided in 12 months. Only 1 discipline is involved and this is for complex clients who require monitoring over a long period of time.

Concussion Service

What is Concussion?

The term Concussion usually refers to a mild to moderate traumatic brain injury (TBI).  This can occur from a blow to the head or a sudden stop (e.g. in a car accident), and it can happen with or without being knocked out.  People who have sustained a concussion often experience symptoms, such as headache, fatigue, irritability, dizziness, nausea or slowed processing speed.  In most cases, these issues resolve completely within a few weeks.  For a small number of people, their difficulties may persist for 3-12 months. 

What is the Concussion Service?

The Concussion Service is a multidisciplinary service, funded by ACC to support people in their recovery from a mild to moderate TBI.  The service provides effective interventions and education to help avoid symptoms continuing beyond the usual recovery time.

The service is structured to work holistically and aims to get people back to their usual activities as soon as possible.  The assessment process allows the service to be tailored to meet the needs of each individual, to get the best recovery possible.  There are a range of professionals who specialise in treating mild to moderate TBI and may be involved in treatment.  They work together with each other, clients, family/whanau, and ACC to ensure long-term recovery for clients.  The team may include:

  • Medical specialists
  • Occupational Therapists
  • Psychologists/neuropsychologists
  • Physiotherapists
  • Other healthcare specialists, as needed

How is the Concussion Service accessed?

You can be referred to the Concussion Service by a medical professional, such as your General Practitioner (GP) or Emergency Department staff, or by your ACC Case Manager.  Once the referral has been sent to Active +, an assessment session will be arranged with you to work out what your specific needs are.  From there, the best combination of treatments will be discussed with you. Please download our information flyer on the right hand side of this page for more information. 

Vocational Rehabilitation- Stay at Work

The purpose of vocational rehabilitation services is to help a client maintain employment, obtain employment or acquire vocational independence after injury.

  • The maintain employment service, known as the Stay at Work Service within the ACC structure, is based on the principle that recovery is best achieved at work.
  • The provider works with the client, employer and medical providers to identify and remove barriers to return to work and develop safe return to work plans which promote recovery/ rehabilitation of the client/employee and work for the employer.
  • Ongoing support is provided to the employee and employer until the agreed work outcome is achieved.
  • Where a client/ employee is not yet physically able to resume their pre injury job tasks, a functional strengthening programme is put in place either prior to or in conjunction with the return to work programme.
  • The service is provided by occupational therapists, occupational health physiotherapists and physiotherapists. Input from other disciplines can be included in the service.

 Vocational Rehabilitation - Back To Work

The Back to Work service is for clients who have been working, have sustained an injury and are not able to return to the type of work they were previously doing. The service prepares the client for a return to the workforce in a new type of employment that will be sustainable from a medical perspective.

The service can involve:

  • Preparation for employment, including CV writing
  • An exercise based programme
  • Coordination of skills training, such as gaining of driver licenses, or computer training
  • Sourcing, setting up and monitoring work experience, and liaising with employers regarding employment 

Clinicians who can deliver services under a WR include:

  • Vocational Consultants
  • Physiotherapists
  • Occupational Therapists
  • Nutritionists

Vocational Rehabilitation - Job Brokerage

This service is for clients who have lost their job due to injury and are ready to go out and find work. The aim of the service is to work with the client in any way possible to help them find employment.

The service can involve:

  • Job search planning, and coaching  
  • Preparation of job applications, including CVs and cover letters
  • Job search with and on behalf of the client
  • Liaison with potential employers regarding contracts as appropriate
  • Ongoing support as required help maintain employment

Clinicians who can deliver services include:

  • Vocational Consultants 

Vocational Rehabilitation - Occupational Assessments

There are 2 types of Occupational Assessments:

  • Initial Occupational Assessment
  • Vocational Independence Occupational Assessment

The Initial Occupational Assessment (IOA) is for claimants who have been working, have sustained an injury and are now limited in their ability to work due to their injury, and are receiving weekly compensation. The outcome is a report which documents types of work that the client can do, based on their work experience, education and training, transferable skills and work preferences, but not taking into account their injury or medical matters.

Often we will also provide a CV as part of the Initial Occupational Assessment. 

The Vocational Independence Occupational Assessment (VIOA) is very similar to the IOA, however is for clients who have been through an Occupational Assessment and may be nearing the end of their rehabilitation journey. Like the IOA, the purpose is to identify types of work the client can do with respect to the work history, education and training, transferable skills and types of work they are interested in. The outcome is a report.

Clinicians who can provide Initial and Vocational Independence Occupational Assessments are:

  • Vocational Consultants/ Occupational Assessors 

Psychological Services

The ACC funded Psychological Services contract is administered by New Zealand Registered Psychologists. The purpose is to provide a short term and targeted intervention which would identify and address issues impacting a client’s ability to function, return to work and overall quality of life. With the client’s input, goals are set and a plan is designed to reflect the client’s particular circumstances and needs. Outcomes and client satisfaction are very important and thus, they are closely monitored. This service can be provided concurrently as part of a multidisciplinary intervention.

Integrated Services for Sensitive Claims (ISSC)

The ACC funded Integrated Services for Sensitive Claims (ISSC) contract is a client-centred service which was created to assist survivors of sexual assault. The purpose is to provide supportive services which can be multidisciplinary in nature such as utilizing a psychiatrist, psychologist, counsellor, social worker, or cultural advisor. There are a variety of ways to access this service such as self-referral or GP referral. Attempts are made to also locate practitioners and specialists who are geographically in the same region to improve access. Plans are developed with the client and they are tailored to reflect their individual needs. Good outcomes and client satisfaction are important aspects of this program.

Neuropsychology Services

Neuropsychology is the study of the relationship between brain and behaviour. Neuropsychologists have completed specialized training in this area which then allows them to conduct these complex assessments. Active+ is able to offer neuropsychological assessments for a wide range of ages: childhood through to elderly populations. The results of these assessments lead to differential diagnoses, the development of treatment plans and recommendations regarding appropriate interventions. Initially, the findings result in establishing a baseline. However, the goal is to develop tailored programs, reflecting the individual needs of the clients, to improve their rehabilitation outcomes.

Integrated Rehabilitation Assessment (IRA) 

The IRA is carried out to identify to identify a client’s rehabilitation needs. The assessment allows for a broad overview to be taken; an objective snapshot of the client’s situation at that point in time: as observed, reported and on the basis of referral information read at the time if referral.

The IRA uses a template which includes client history; social, medical and their capacity to function in the following areas and which can be reported upon dependent on the client’s needs.

  •  Hygiene Care
  • Health Care
  • Communication
  • Mobility
  • Domestic Activities
  • Safety Management
  • Parental Responsibilities
  • Motivation
  • Cognitive Tasks of Daily Living
  • Sexuality
  • Financial management

It gives -

  • A description of how the Client's function and participation has been specifically impacted by their injury
  • Recommended options, including supporting rationale, for meeting the Client’s rehabilitation needs as identified in the referral from ACC
  • Options that were considered but not recommended including the reasoning for them being discounted. 

The assessment can specifically focus on a need for support in the home e.g. home help, personal care and childcare but overall it focus on identifying natural supports, strategies and the need for any equipment to give optimum independence to maintain function so that as much as is practicable and safe the client can maintain their usual activities, lifestyle and routines as to do so supports wellbeing and recovery.

The IRA considers –

  • The need for further interventions which may include –  Training for Independence; Equipment provision and trial; TBI intervention and Vocational  services
  • The need for other specialised assessment – e.g. Speech Language, Physiotherapy, Dietician, Social Work, Transport for Independence.

The assessment also identifies non- injury related needs and how these may impact on recovery from an injury.

Goals for recovery and the cessation of any supports identified as required are proposed commensurate with treatment recovery guidelines and in the context of a person’s age and pre-injury function. The assessment is carried out by a registered nurse or an occupational therapist and sometimes by a physiotherapist dependent on the needs of the client as identified in the referral.


Social Rehabilitation

If you have had an injury and require support to better manage at home we can help you. Under the ACC funded Social Rehabilitation Needs Assessment Service one of our clinicians will meet with you in your home to assess what support and/or equipment is needed to support your recovery from injury. This might include recommendations for home help, personal care and/or equipment solutions. Depending on your location we may also be able to assist you with an assessment of housing modifications needed due to your injury, complete a specialised wheelchair and seating assessment or assist you or your child to cope better at school following an injury.  Do be in touch with us if you would like to find out more.

The contracts we work on include: 

1.       Social Rehabilitation Needs Assessment – this involves one or more health professionals assessing you for needs at home and support solutions for this needs. We can do this in Greater Auckland, Northland, Waikato, Palmerston North and Wanganui

2.        Housing Modification Assessment – the aim of this service is to identify a client’s injury-related needs & barriers to access and independence in home or workplace that limits their independence and participation, and what changes can be made to accommodate these. We have assessors in Auckland, Waikato, Palmerston North and Wanganui available to do these.

3.  Wheelchair assessment: we have an assessor available in Palmerston North who can do these assessments

4.   Education Assessment - these are assessments are for clients aged 21 or under who are undertaking early childhood, primary, intermediate or secondary level education and require injury related support. We have an assessor available in Waikato for this.


Single Discipline Assessment (SDA)

The SDA also utilises a template (and is likely to be merged with the IRA in the near future) to identify a client’s need for support in a specific area.

  • Equipment
  • Nursing (consumables and continence and specific nursing needs)
  • Social Work
  • Dietetics
  • Physiotherapy

It allows for an overview to be gained of the same areas covered by the IRA but is more focused on gathering information in relation the specific area of the need identified in the referral e.g. Mobility.

The assessment is carried out by a therapist who is specifically skilled or experienced in the area needing assessment. The assessment can as per the IRA assessor also make suggestions with regard to other needs. Options, strategies, natural supports and goals remain relevant. Trial of equipment for specialised equipment would be anticipated as needed when undertaking an SDA


Living My Life (LML)

Active+ has partnered with CCS Disability Action to deliver what is termed ‘Tailored Supports’ under the Living my Life contract. This service is for clients who have a long-term disability because of an injury covered by ACC. This service is mostly provided after a range of other rehabilitation services have been completed (for example Training for Independence).

The service provides individualised disability support, with the aim to reduce barriers and allow people to:

  • participate in activities
  • increase their independence
  • meaningfully engage in the local community
  • increase achievement of personal, community and employment goals 
  • live an everyday life.

When referred for this service the client will be assessed and a tailored plan (including individual and/or group supports) will be created to meet their needs and work on agreed goals. 

Depending on need, this service may include input from a Counsellor, Occupational Therapist, Physiotherapist, Psychologist, Psychotherapist, Registered Nurse, Social Worker, Speech and Language Therapist and/or Support Worker.


Integrated Home and Community Services (IHCS)

Active+ has partnered with Solora Healthcare & Rehabilitation to provide physiotherapy and/or occupational therapy for clients who require Attendant Care and Home Management. This provides a high quality, flexible, holistic, integrated service at the right time, that minimises duplication and disruption to the client. It will help clients to regain and maintain maximum independence and quality of life, whilst reducing risk of (re-)injury and supporting the client’s wider health goals so the client is able to participate safely in the wider community. 

During this service the client may have input from all or some of the following team members:

Support Worker, Nurse, Physiotherapist, Occupational Therapist 

If further rehabilitation is required the therapists will be able to recommend this to ACC who can then refer for the appropriate service required.