The ACC-funded contract for Sensitive Claims (SCS) is a client-centred service which was created to assist survivors of sexual assault and sexual violence. The purpose of this service is to provide supportive input through one or more health providers such as such as psychiatrists, psychologists, counsellors and psychotherapists. Other providers such as social workers, cultural advisors, physiotherapists, occupational therapists, dietitians, rehabilitation nurses and speech language therapists may be included within treatment plans to provide a wraparound and holistic recovery programme. The service can be accessed through self-referral, GP, agency or ACC referral. Active⁺ tries as much as possible to find health providers that are in the same region geographically, to facilitate access to the service. Each service is individually tailored to the needs of the kiritaki and developed with their input. Active⁺ values providing a client-centric service and helping clients to achieve positive outcomes. 

We have a variety of clinicians situated across New Zealand, and all are registered to provide ACC-funded therapy for this service. Our qualified providers have a wide range of skills to offer appropriate support and treatment to our clients and are highly experienced in working with a variety of backgrounds, cultures, ages and genders. We endeavour to accommodate any specific preferences or requirements our clients may have.

Frequently asked questions:

Who is eligible for ACC sensitive claims funded therapy?

Anyone who has experienced sexual abuse or assault in New Zealand can access this service. ACC may also assist New Zealand residents who were overseas when the event occurred. 

How much does it cost?

The sensitive claims services are fully funded by ACC, so there is no cost to anybody accessing the service. 

How is client information kept private?

Privacy is extremely important for our clients and Active⁺. We keep all personal information private and safe. Only the necessary people involved in the service will have access to client information. When a client calls or emails us, only your name, location and contact number need to be disclosed. Once we have allocated a therapist, clients will be able to speak safely and confidentially to them and any other therapists involved in their care. We are required to provide ACC with plans, assessments, treatment and progress updates. 

Information for clients wanting to access this service

If you're ready to get started

When you're ready to start therapy, you can contact our Mental Health Team directly on sensitiveclaims@activeplus.co.nz or call 09 630 4035.

We will tend to your voicemail or email within the same business day (if received within business hours). In your message you can include your first name, contact details, location and any preferences you have for a therapist e.g. gender/cultural preferences. We will reply as soon as possible with options.

Once we connect you with the right therapist, you do not need to wait for ACC to process your claim as your therapist will lodge this during your first appointment.

Keeping your information private

Our administration team only coordinate referrals and are unable to discuss the details of your claim. Once your claim has been allocated to one of health providers, then you will be able to discuss the details of your claim with them. 

If you need urgent assistance 

Please contact the Suicide Crisis Helpline on 0508 828 865 (0508 TAUTOKO). Need to talk? Free call or text 1737 any time for support from a trained counsellor.  

Click here for more information about helplines and mental health resources.